Information Required

Description

1. Contact Email

• Fill in your registered email address. 

• Ensure the email address is contactable.

• Check your spam email if you did not receive any emails from Bybit (powered by SATOS) regarding your reactivation request in your inbox after seven (7) working days. 

2. Proof of Previous Deposit to Bybit (powered by SATOS)

• Assuming a transfer was made from Exchange A to Bybit (powered by SATOS), you will need to obtain a clear screen recording demonstrating your ability to log in to Exchange A and showing the transfer details as valid proof of the previous deposit.

• The screen recording needs to highlight the following key points: 

• Able to successfully log into Exchange A (To protect your login credentials, you may start the screen recording after typing the username and password. Face ID login/SMS code/2FA verification is acceptable).

• Redirect to the withdrawal history page in Exchange A.

• Show us all the transfer details clearly. 

• Click on the link that redirects you to the blockchain and show us the transaction information on the blockchain. If Exchange A does not have the link to the blockchain, you may skip this step.

• To better understand the requirements, please refer to the video guidance here.

• Please make sure your video attachment does not exceed 50MB. 

• The accepted formats for attachments are mp4 or mov. 

3. Upload Photos of ID Documents for Verification

• Upload a copy of the identity document used for your previous identity verification(s) on Bybit (powered by SATOS).

• Make sure it is the same document used for your earlier identity verification(s) on Bybit (powered by SATOS). For instance, if your passport was used for your earlier verification(s), please submit a copy of your passport, while other identity documents such as a driver’s license won’t be acceptable.

• Make sure the details on the identity document and your face are clear on the photo.

• The digital copy of the document(s) or photo(s) uploaded must be original. Edited or printed versions are unacceptable.

• Supported file formats include JPG, JPEG, and PNG. 

• The max. file size supported is 3MB.

4. Selfie Photo 

(Hold your identity document and a handwritten note for verification)

• A selfie photo of you holding a piece of a handwritten note and your Original ID.

• The note should include your specific request and the date (must be the same as the day you recorded the selfie video).

• The note should state clearly your request: I want to reactivate my Bybit (powered by SATOS) account. 

• Your facial features should be clearly visible.

5. Selfie Video

(Hold your identity document and a handwritten note for verification)

• A selfie video of you holding a piece of a handwritten note and your original ID.

• The note should include your specific request and the date (must be the same as the day you recorded the selfie video).

• The note should state clearly your request: I want to reactivate my Bybit (powered by SATOS) account. It must be handwritten and include the date of the day you took the selfie video. The date written on the handwritten note should match the day of the selfie video.

• Then, read out the above message in English (or your mother tongue if English is not possible)

• Please upload clear ID document photos with visible facial features.

• Your facial features should be clearly visible.