Bybit now provides self-service appeal support for users who have made a deposit but haven't received it due to a missing tag or memo. In this article, we will show a step-by-step guide on how to submit a self-appeal for your deposit with a missing tag or memo. Once your assets are successfully retrieved, the funds will be returned to the source address. 

 

A tag and memo are unique identifiers used in cryptocurrency transactions, such as XRP, EOS, and others, to help route funds to the correct destination. On Bybit, users are required to input the accurate deposit tag or memo to ensure successful asset crediting. Failing to include a correct tag or memo when it is required during deposit can lead to non-receipt of deposits or deposits to a wrong account.

 

Notes:

— If you encounter the error message “The abnormal deposit-related issue has been resolved. For further assistance, reach out to Customer Support.”, please refer to this guide to submit a request via this form to our Customer Support immediately. 

— To cover the additional resources associated with asset retrieval, a handling fee equaling to five times the standard withdrawal fee for this coin, will be deducted from the refund amount. To view the withdrawal fee for each coin, please visit here. 

— If your Estimated Refund Amount is lower than the Minimum Withdrawal Limit, the request will not be processed. 

— Any transactions older than 90 days ago will not be processed.

— If you need to recover a TON token transaction, please refer to this guide to retrieve the correct TXID before submitting a request.

— For more information, please refer to FAQ — Crypto Deposit.

Here is a step-by-step guide to submit an appeal for your missing deposit via self-service.

Step 1: Hover to the upper left corner to look for Help Center → Select Crypto Deposit not credited, and you will be redirected to the deposit appeal page.

 

 

 

If you are using the Bybit App, please tap on More on the homepage and tap on the Help Center.

 

Step 2: Select the reason why your deposit has not arrived: Missing memo/tag

 

Step 3: Fill in the details of the deposit

1. Coin: Name of the coin you deposited
2. Chain Type: Blockchain network of the coin you deposited
3. TxID/TxHash: A unique identifier or hash value assigned to each transaction that occurs on the blockchain

 

Please make sure to input the correct TxID for your missing deposit. You can consult this article for detailed steps on how to retrieve the correct TxID for your missing deposit. Please also input the TXID without the URL.

 

 

 

 

 

 

Step 4: Click on Submit and you will be directed to the confirmation window. 

 

 

 

Note:

The confirmation window will indicate the estimated handling fee for the recovery of your missing deposit. This handling fee will vary based on the coin and chain used for the deposit and will be equivalent to five times the standard Bybit withdrawal fee for this coin. 

 

As this handling fee will be deducted from the refund amount, you may encounter the error message "Unable to process refund as Est. Refund Amount is lower than the Min. Withdrawal Limit" if your deposit amount is lower than the handling fees. In this case, your transaction is not eligible for retrieval. 

 

 

Formulas

— Minimum transaction amount required for an eligible retrieval = Transaction amount - Handling fees - Minimum Withdrawal amount

— Refund amount = Transaction amount - Handling fees

 

 

Examples

 

 

 

 

Once you have clicked on Confirm, the relevant department will review your appeal. You will receive an automated email within 1-3 working days if your appeal has completed the review and the deposit will be returned to your source account. 

 

You may also check on your appeal status on the Past Appeals page. The returned TxID will be indicated in the details section.

 

 

 

If you have not received the result after 3 working days, please submit a request here and our dedicated Customer Support will get back to you shortly.