2024-09-25 12:42:27What should I do if I notice a transaction that was not initiated by me?
-
Do an online search for the name of the unfamiliar merchant, as they may have a different name from their registered business name.
-
If you are sure that you did not make the transaction, please report your Bybit Card as lost/stolen immediately. After you freeze your Bybit card, please submit the transaction dispute form here as soon as possible, and no later than 45 days from the transaction date.
-
If you cannot log in to your Bybit account, please reach out to Bybit Live Chat Support immediately.
What are some fraud prevention tips for my Bybit Card?
-
Do not share your Bybit Card or account information with anyone.
-
Do not save your Bybit Card or account credentials on your devices.
-
Freeze your Bybit Card when you are not using it (you can use it immediately upon unfreezing).
-
Ensure the information of the authentication prompt is correct before you authorize any transaction.
If you notice an unauthorized transaction, please report your Bybit Card as lost/stolen your Bybit card Immediately.
What should I do if my Bybit Card is lost or stolen?
Please report your Bybit Card as lost/stolen immediately. To learn more about how to process, please refer to Security and Verification.
Can I pay in installments with Bybit Cards?
Installment payments are not supported on Bybit Card.
How long does it take for the transaction amount to be deducted from my Funding Account after my Bybit Card transaction is authorized?
Once your Bybit Card transactions have been successfully authorized, the transaction amount in your Funding Account will be frozen and only deducted once the merchant completes the transaction. Please note that it will take up to 30 days.
If you opt not to wait within the provided timeframe, you may contact the respective merchant directly and request cancellation of the transaction. Alternatively, we appreciate your understanding and patience as we await completion of the transaction by the merchant.
Why was my transaction declined?
To check the declined reason, go to your Bybit Card Transaction History → Authorization → Details of the respective transaction.
Transactions can be declined due to several common reasons below:
|
Declined Reason |
Course of Action |
|
Insufficient Spending Power |
1. Check your account spending power. 2. If you have the supported payment crypto assets in other accounts such as Spot Account or Derivatives Account, you can transfer them to your Funding Account. Here is a guide on how to transfer assets on Bybit. 3. If you have insufficient funds, make a Fiat Deposit or Crypto Deposit. A deposit guide can be found here. |
|
The card is locked |
Please submit your inquiry via the webform and select General Usage Inquiry → My Bybit Card is suspended as the inquiry option. |
|
This card has expired |
Go to the Bybit Card Management Page to renew your card. |
|
Exceeded daily spend limit |
Please check your spending limits from the Bybit Card dashboard page → Check Limit |
|
This card is not activated |
Activate your card on the Bybit Card dashboard page. Refer here for the guide on how to activate cards. |
|
Transaction Type Not Allowed |
We currently do not support transactions for certain merchant categories. Some examples of these include gambling merchants, security brokers, or other exchanges. Please make sure that the merchant you are transacting with is not included in these categories. |
|
Incorrect CVV/Expiry Date |
Please ensure you have entered the correct CVV and/or expiry date when making online purchases. |
|
Incorrect PIN |
Please ensure you have entered the correct 4-digit PIN. |
|
PIN is Locked |
If you have exceeded the number of tries to enter your PIN, it will be locked. You can reset your PIN on the Card Management page by following this guide. |
|
CVV is Locked |
If you have exceeded the number of tries to enter your CVV, your card will be locked. You may unblock your CVV on the Card Management page → click on CVV Unblock → verify with security verification.
On the App, click on More → CVV Unblock → verify with security verification |
|
Generic Decline |
Transaction with Automated Fuel Dispenser and Magstripe transaction. |
For other declined reasons not stated above, please submit your inquiry via the webform.
How to dispute a transaction?
If your transaction has already been completed, we recommend that you contact the merchant directly to communicate or request a refund.
Can I pay for products and services in foreign currencies?
Yes, you can pay for products and services in foreign currencies. We will convert the transaction amount into the denominated currency using the MasterCard foreign exchange rate on the day they process the transaction. Please refer to the Fees and Limits (Bybit Card) for information on the foreign exchange fee.
Note: You may notice the amount authorized is slightly higher from the actual transaction amount. This is due to a padding applied when freezing your funds for authorization to accommodate changes in the exchange rate when the merchant completes the transaction. Any excess amount not deducted by the merchant will be unfrozen. Please refer to the Fees and Limits (Bybit Card) for the padding fee.
What is the Total Markup over ECB Reference Rate?
The Total Markup over ECB Reference Rate reflects the difference between what you pay for your Bybit Card transaction using Mastercard foreign exchange rates and fees, and what you would pay if the transaction was undertaken at the European Central Bank Reference Rate.
Why does my Funding Account have a negative balance?
There are several common reasons that may cause a negative balance in your Funding Account:
-
The foreign exchange rate at the time of settlement is higher than the estimated rate during authorization, and there are insufficient funds to cover the difference
-
The final transaction amount charged by the merchant is higher than the authorized amount, and there are insufficient funds to make up the difference
When you have a negative balance in your Funding Account, your Bybit Card will be suspended and withdrawals from your Bybit account will be restricted. In order to lift the restrictions, please deposit or transfer funds to your Funding Account to cover the negative balance.
If you have further questions, please submit your inquiry via the webform and select My Bybit card is suspended as the inquiry option.
Why is my Bybit Card transaction stuck at the authorization stage for days?
The authorisation is currently waiting for the merchant’s capture and it may take up to 30 days for your payment to be processed. Your funds will remain frozen during this period. You may contact the merchant for more information.
Why is my Bybit Card refund not credited to my account yet?
In certain cases, additional information may be required before processing your refund. Please check your email for instructions or visit the Flagged Fiat Transactions page for details. Upon submission, your refunds will be reviewed and credited to your Funding account within 2 working days.
In what currency are refunds returned to my Funding Account?
Refunds will be returned to your Funding Account, in the currency your card is denominated in EUR.
Does Bybit deduct my points in the event of a refund?
In case of refunds, Bybit reserves the right to deduct your points earned from the original purchase transaction.
Where to check my available balance for Bybit Card spending?
Turn on the eye icon located next to Spending Power on the Bybit Card Dashboard.
Where to check my Bybit Card Spending, ATM Limit and Total Cash Limits?
Click on Check Limits on Bybit Card Dashboard and select if you want to check the card, ATM limit or Total Cash Limits.
If you are using Bybit App, turn on the eye icon located next to Spending Power on the Bybit Card Dashboard and scroll down to check the card and ATM limit and Total Cash Limits.
Yes
No