The TXID, or transaction hash, allows users to identify each transaction made on the blockchain. As each TXID is unique, it is important that Bybit users enter the correct transaction hash when submitting a missing deposit or external exchange refund recovery request in order for the case to be processed smoothly.

 

Here are some guidelines to retrieve the correct TXID for your missing deposit or external exchange refund recovery request.

 

 

• For HBAR Transactions via HBAR Chain
• For TON Transactions via TON Chain
• For USDT, DOGS and NOT Transactions via TON Chain

 

 

 

 

For HBAR Transactions via HBAR Chain

For HBAR deposit, the correct format of TXID is as follows:

0.0.1262739-1667285282-335664908

 

 

• If the TXID format obtained from the exchange is:

0.0.1262739@1667285282-335664908

→ Kindly replace the FIRST “@” to “-” as mentioned above.

 

 

• If the TXID format obtained from the exchange is:

16fb2111fdca8d28b7daa9b99957258b7a61e73e4077b0489a16c9e6a9f8ade09b52016e59f64c572a5cd6052bbf0356

→ Traders may paste and search the TXID here and copy the correct format as per the screenshot below. 

 

 

 

 

 

 

 

For TON Transactions via TON Chain

For a TON token deposit via TON Chain, the correct format of TXID (Hex) is:

dfcde4cae7cae64390c1e41d130d1950e9df321c0cc6b8a080dd0c611a9f4fd7

 

 

Step 1: Please copy the TXID obtained from the exchange and search it on TonViewer.

 

 

 

 

 

Step 2: In the Event Overview section, locate the “Bybit” entry that can be identified as a “B” entry and click on it.

 

 

 

 

 

 

Step 3: Once clicked, it will show the transaction details and “Tx Hash” which is the TXID to be used for the submission of the self-retrieval application.

 

 

 

For a detailed guide on how to get the Transaction Hash for TON deposits via TON chain, please refer to the video below. 

 

 

 

 

 

 

 

For USDT, DOGS and NOT Transactions via TON Chain

For USDT, DOGS and NOT deposits made via TON Chain, the correct format of TXID is:

2324c49694799284ed0cf1d52f71c494170aefd46a0cfc1d06a772245bab83fa

 

 

Step 1: Please copy the TXID obtained from the exchange and search it on TonViewer.

 

 

 

 

 

Step 2: In the Event Overview section, locate the “Bybit” entry that can be identified as a “D” entry and click on it.

 

 

 

 

 

 

 

Step 3: Once clicked, it will show the transaction details and “Tx Hash” which is the TXID to be used for the submission of the self-retrieval application.

 

 

For a detailed guide on how to get the transaction hash for USDT, DOGS and NOT deposits via TON chain, please refer to the video below.