Step 1: Check your junk/spam box to determine if the email has unintentionally landed up inside.

 

 

 

Step 2: Whitelist our Bybit (powered by SATOS) email addresses to ensure a successful receiving of the email. To obtain the list of email addresses, please click here.

 

To find out more details about how to whitelist, please refer to some of the major email service providers' official guides.

 

• Gmail 

• Protonmail

• iCloud

• Hotmail & Outlook

• Yahoo Mail

 

 

 

Step 3: Attempt to submit another withdrawal/email authentication request again using Google Chrome's incognito mode. To understand how to do this, please click here.

 

If Step 3 works, Bybit (powered by SATOS) recommends that you clear your main browser's cookies and cache to minimize the occurrence of such an issue in the future. To understand how to do this, please click here.

 

 

 

Step 4: An excessive amount of requests within a short period of time will also result in a timeout, preventing our email servers from sending out emails to your email address. If you are still unable to receive it, please wait for 15 minutes before submitting a new request.