Reasons 

Tips

Transaction not permitted

• A rejection by the card issuer for unspecified reasons

Please contact your card issuer for inquiries if you’re using a credit/debit card supported by Bybit.

Insufficient funds

Please make sure you have sufficient funds in your credit/debit card account. You may also use another card to place the order.

Do not honor

• The card issuer will not validate the transaction

Please contact your card issuer for inquiries, or try again later.

Invalid credit/debit card information:

• Cardholder name
• Card number
• Expiration date
• CVV 

Please make sure the credit/debit card information you’ve entered is correct, and try again.

Billing address does not match

1) Please ensure that the billing address you’ve entered is the same as the billing address on file with the card issuer.

2) You can head to the User Center to update your billing address.

Card type is not supported

Please use an alternative credit/debit card supported by Bybit. Currently, Visa and Mastercard payments are supported. Please note that corporate cards are not supported.

For more information, please refer to FAQ — Credit/Debit Payments.

Daily transaction limit reached

You may request an increase of your daily transaction limit with the card issuer.