• General Information
• Deposit Method Related
• Order Related

General Information

What is the difference between Fiat Deposit and other payment methods?

Fiat Deposit allows you to transfer fiat currency to your Bybit Funding Account. After that, you can purchase coins at any time with the fiat balance in your Funding Account. To learn more about other payment methods, please visit here.

Which fiat currencies are supported for Fiat Deposit?

Only EUR currency is supported for Bybit, powered by SATOS users. You can find the list of supported currencies for fiat deposit by going to the Fiat deposit page.

 

Are there any fees associated with Fiat Deposit?

There may be fees associated with your fiat deposit depending on the fiat currency and payment method selected. You can find the relevant fee rates applied for each fiat currency and payment method by going to the Fiat deposit page and selecting the fiat currency of your choice.

 

On the App, please go to the Homepage and tap More, then select Fiat Deposit. Tap on the Fiat currency and refer to the associated fees for each payment method. 

 

 

Are there any KYC requirements for Fiat Deposit?

Yes, Individual or Business verification is required for Fiat Deposit. For individual identity verification, please refer to the guide stated on How to Complete Individual Identity Verification (KYC). For Business verification, please refer to FAQ — Business KYC.

Do Subaccounts support fiat currency deposits?

Subaccounts are currently not supported.

What are the payment methods available?

Only SEPA transfer and iDEAL are supported.

Is there any restriction on making my first deposit before completing bank verification?

Yes, there is a deposit limit in the bank verification process, allowing only one deposit with a maximum amount of 500 EUR. If you deposit more than 500 EUR, the amount will be fully refunded and will not be considered as your first deposit. Subsequent successful deposit within the limit will then be regarded as your first deposit.

 

 

 

How long does it take for the fiat currency to be credited to my Funding Account?

The processing time can be different depending on the fiat currency and payment method selected. You can find the estimated processing time for each fiat by going to the Fiat deposit page and selecting the fiat currency of your choice. 

If the processing time has passed and you have not received the deposit in your Bybit account, kindly submit a request ticket here.

 

On the App, please go to the Homepage and tap More, then select Fiat Deposit. Tap on the Fiat currency and refer to the estimated processing time for each payment method. 

 

 

Where can I view the fiat currency I’ve deposited once the order is complete?

Please click on Assets → Funding Account to view your purchased fiat currency under Fiat.

 

On the App, please go to Asset → Funding → switch to Fiat.

 

 

What is the fiat deposit limit applied on my account?

You can check the deposit limit per transaction from the deposit window.

 

 

Deposit limits will also be applied based on your account’s KYC and VIP levels. Please refer to the table below for more information.

 

 

Notes:

— Please note that the transaction amount limits above include both Fiat Deposit and One-Click Buy transactions.

— All fiat deposit limits shall follow USD equivalent value.

— The accumulation of the transaction amount will be calculated from Monday, 00:00 AM UTC to Sunday, 23:59 PM UTC for the weekly total.

— The accumulation of the transaction amount will be calculated from the first day of the month, 00:00 AM UTC to the last day of the month, 23:59 PM UTC for the monthly total.

— Please note that for some currencies, additional verification may be requested in order for the full maximum deposit limit amount to be applied on your account.

Can I cancel my deposit order?

You will not be able to cancel your fiat deposit order on Bybit. However, you may try to contact your bank to cancel the payment if the payment has not been completed.

 

 

 

How can I determine which service my selected payment method is under?

You can find the relevant service information below the deposit information input box.

 

 

 

 

 

 

 

Deposit Method Related

Can I link the same payment details to two different Bybit accounts?

No, for security reasons, one payment account can only be linked to one Bybit account. If you have already associated your payment account with a Bybit account, please use another payment account for your new Bybit account.

 

 

 

Can I remove my Tax ID?

Yes, you can remove your Tax ID in the User Center. 

 

On the website, choose the Tax ID you want to remove, click Remove Tax ID and complete the security verification. Please note that you might be prompted to answer a set of risk review questions before completing the removal.

 

 

 

On the app, go to Fiat Deposit and tap on the ellipsis icon. Then, tap on Payment Method, select the Tax ID and tap on Remove Tax ID.

 

How does each type of payment method work?

Every payment method has a varying process. The following table provides a description of each payment method and its process. For detailed guidelines on each payment method, please refer to the ‘How to deposit’ articles on this page. 

 

 

Note: 

— Additional verification may be requested by the service provider.

— The payment method examples provided above are given for illustrative purposes only. Based on your country of residence and the service providers’ availability, not all payment methods will be accessible.

What if I am unable to find my preferred bank on the bank list?

If the bank you intend to use for the selected payment method is not found on our supported bank list, it means our service provider does not currently extend support to that particular bank. Kindly select alternative banks or other payment methods.

 

 

 

How do I identify the country of a Beneficiary IBAN?

You may identify the IBAN country based on the first two letters stated in the IBAN. 

Order Related

How to make a successful fiat deposit?

The depositor's details must align precisely with your Bybit KYC details. Using third-party accounts for payment transfers is strictly prohibited. Please ensure that the payer information, such as full name and Tax ID, consistently matches the details provided in your Bybit KYC. Otherwise, it may cause the deposit to fail and further review is required. Please note that the review may take 7-14 working days, assuming all required information has been promptly provided upon request.

 

For SEPA transfer, it is crucial to fill in the Reference ID (as it is, no extra characters allowed) in the reference/message/note field for your deposit as it is used to identify the Bybit account that made the deposit. If you failed to provide the Reference ID when making the deposit, kindly submit a request here. Please note that the review may take 7-14 working days, assuming all required information has been promptly provided upon request.

Why is my fiat deposit frozen?

It is most common that you have not completed your Identity Verification. To be able to access the deposit in your Funding account, you have to complete the entire Bybit, powered by SATOs verification process including:

• Mandatory Bybit SATOS Onboarding Questionnaire

• ID and Face Verification

• Bank Verification (Fiat Deposit/ Advanced Questionnaire)

 

Once your account has been verified by Bybit, powered by SATOS, the deposit will be unfrozen. In the event that you have completed all the verifications and the deposit is still frozen, you may request a refund seven (7) days after the initial deposit in the Order Details and re-deposit. The new deposit should not be frozen.

 

Some fiat deposits can also be frozen for some time due to a transaction review by our risk team. You will receive an email with more information about the status of your deposit once a transaction triggers a review. Please note that this review may take up to 48 hours.

 

 

 

If I made a fiat deposit for Bank Verification but was not able to complete Identity Verification, will my deposit be refunded automatically, or do I need to request for a refund? 

Your deposit will not be automatically refunded if you are unable to complete Identity Verification. To request a refund, please visit the Orders page, select Details, and click on Refund. Once you click on Refund, the funds will be immediately returned to your deposit account.

 

 

 

 

Where can I check my order status? 

Your order details can be found on the order page.

 

   

Why does my fiat deposit order status show "Deposit Processing"?

 

 

In order for your deposit order to be completed, you will need to submit additional information. Please check your mailbox and follow the instructions in the email to provide the required information. In case you did not receive the email, we recommend placing a new Fiat Deposit order on the Bybit website or visiting the Fiat Deposit Order page and hovering your mouse over the red question mark to submit the verification documents. 

Why does my fiat deposit order status show "Processing"?

 

 

If your fiat deposit order has passed the processing time indicated and the payment has not been deducted from your bank account, you may disregard this order and proceed to place a new fiat deposit order. The "Processing" status should be updated shortly after the processing time is over. If your payment was deducted from your bank account and the status is still "Processing" after 3 business days, kindly submit a request here.

Why does my fiat deposit order status show "Failed" even though I have made the payment?

In order for the relevant team to investigate further, kindly submit a request here.

Why is my fiat deposit frozen?

Some fiat deposits can be frozen for some time due to a transaction review by our risk team. You will receive an email with more information about the status of your deposit once a transaction triggers a review. Please note that this review may take up to 48 hours.

Where can I view my order history?

To view your order history, please click on Orders in the upper right corner for more details.

 

 

On the App, please go to the Homepage → tap More → Fiat Deposit → click on the paper icon located at the upper right corner.